Zaejel | Courier & Services

Customer Query

Frequently Asked Question

How do I book a courier through Zaejel? How I can track my shipment?

By creating ticket on our website By calling our contact center 80021111 By visiting our office.

Is there a size or weight limit to my consignment?

For Domestic and International Express Shipments, the maximum per piece weight should not exceed 70 Kgs or 120 Cms in any dimension. For shipments, beyond this weight or dimension, you can contact our call center and we will provide you with Road or Air Freight Solutions.

Are my goods insured?

Zaejel’s maximum liability is limited as per Warsaw Convention Pact to USD 100 or the value of the shipment, which ever is lower. We are currently working on providing you with an Insurance Option. Kindly watch this space for more information in the near future.

What happens if a problem arises?

If significant delays or any other problems are experienced that may jeopardize your delivery, Customer Services will contact you and seek your advice as appropriate.

Does Zaejel always get a signature at the time of delivery?

Yes. All deliveries will be required to have a signature at the time of delivery.

I need delivery of very small items, is this a problem?

No. We welcome any enquiry and will be happy to discuss your details and provide our best service.

Can I see the history of my shipment?

Yes, as part of the Track and Trace results screen we will show you the most recent status of your item, along with previous statuses.

What numbers or letters do I enter into Track and Trace?

Please use the 10 Digit Numerical Sequence to track your shipment on www.Zaejel.com website.

I haven’t received my item yet, where is it?

Please enter the tracking number into Track and Trace to find the latest status of your item. Please keep in mind that the time it takes to deliver your item will depend on a combination, of the service standards selected by the sender and your delivery location. If you’re concerned that your item should have been delivered but hasn’t been, kindly call in the Call Center and we will raise a ‘Service Complaint’.

How long will it take for my item to be delivered?

This depends on what service was chosen by the sender. Please be aware that items that are in the delivery process may be still within the targeted service standards. Delivery can vary from next day to 2-3 days for Domestic Deliveries and from Next Day to 5 – 7 Days for International deliveries.

FAQ